Refund Policy
At Sessions ("we", "our", or "us"), we want to ensure you are fully satisfied with your experience on our platform. This Refund Policy explains the conditions under which you may be eligible for a refund.
1. General Refund Rules
Due to the digital nature of the services and products (e.g., beat licenses, bookings) offered on Sessions, all sales and bookings are generally final and non-refundable once the transaction is complete and the service or digital product is delivered.
2. Beat Purchases & Licenses
When you purchase a beat license, the digital files are delivered immediately. Because these items cannot be returned, refunds are not provided for beat purchases unless:
- The beat file is found to be corrupt or defective and a working replacement cannot be provided.
- There was a technical error on our platform resulting in duplicate charges.
3. Bookings and Sessions
For bookings (e.g., studio time, collaborations):
- If you cancel a booking according to the cancellation policy set out by the host/producer, you will be refunded as specified by that policy.
- If the service provider fails to deliver the agreed-upon service, you may dispute the transaction within 48 hours for a potential refund.
4. Escrow Transactions
For funds held in Escrow, you may request a refund if the milestone or agreement has not yet been fulfilled. Once the service provider submits the completed work and you approve the milestone, funds are released and are no longer refundable.
5. How to Request a Refund
If you believe you are entitled to a refund based on the conditions above, please contact our support team within 7 days of the transaction. Please provide:
- Your account email address
- Transaction ID or Receipt
- A detailed explanation of the issue
6. Processing Time
Approved refunds may take 5-10 business days to appear on your original payment method, depending on your bank or payment provider.
7. Contact Us
If you have any questions regarding this Refund Policy, please contact us at:
Email: support@sessionsnetwork.com
Phone: +2347089191911
Address: No. 2, Bethrend Owunra Sttreet, Kaduna 80023, Nigeria.